Sorry - it seems there was a problem and your transaction was rejected. It may be that there is an issue with payment details. Please check that you entered your details correctly.
Some customers have reported a message "customer/email address already exists". If you have shopped with us before but can't remember your password, simply click for a password reminder - or use an alternate email address for your order if you have one.
Or ... simpler yet, if it's during office hours, give us a call and we can take your order by phone (any discount code can still be used).
Just call us on 0191 603 0440 - or email us - firstname.lastname@example.org for help.
We apologise for any inconvenience - your business is important to us. If you have had any problems, PLEASE let us know - we can only put things right if we know there is a problem and really appreciate your help with this.
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